Refunds

Refund requests are reviewed case by case, including duplicate charges and purchases affected by unresolved CleanCue faults. Canceling alone does not guarantee a refund. This policy sets no fixed request window and does not promise automatic approval.

Pro renews until canceled. Canceling through the billing portal takes effect at the end of the billing period, with access retained through the paid period. An Audition Pass lasts seven days and does not renew automatically. These access and cancellation rules are separate from a refund decision.

Email CleanCue support to request a review. Put CleanCue in the subject and describe the purchase and problem. Do not send passwords, sign-in tokens, full card details, ID documents or private scripts.