Terms

Using CleanCue

CleanCue is operated by Matteo Stincone. It is a browser tool for scene preparation, rehearsal and recording. Bringing a script or recording into the app does not give you permission from someone else's copyright owner. The software does not promise an audition or employment outcome.

Your files and account

Scripts and recordings are kept in browser storage unless you use a feature that shares information, such as the phone remote. Keep your own copies. Clearing browser data can remove local files, and a local profile is not a cloud backup.

Paid plan access uses verified Google sign-in and the server's payment records. Use the same Google account to retrieve that account's plan. A browser success page or a copied receipt is not proof of paid access.

Plans and cancellation

The listed USD prices are $4.99 per month or $39 per year for Pro, and $2.99 for a seven-day Audition Pass. Pro renews until canceled. Cancellation through the billing portal is scheduled for the end of the billing period, and Pro remains available through that paid period. A Pass does not renew automatically; an additional Pass bought while one is active extends access by seven days.

Applicable sales tax may be added to the listed USD price and is shown in checkout before payment.

Stripe handles checkout and the billing portal. Paid access is confirmed by the server after it verifies the payment or subscription. The phone remote ends after 30 minutes of inactivity, at a maximum of six hours, or when the host ends it.

Refunds and support

Refund requests are reviewed case by case, including duplicate charges and purchases affected by unresolved CleanCue faults. Canceling alone does not guarantee a refund. No fixed refund window or automatic approval is promised.

Email CleanCue support to ask for help or request a refund. Put CleanCue in the subject. Do not send passwords, sign-in tokens, full card details, ID documents or private scripts.